The automation-first work operating system.
Every company chases a single source of truth, and every company loses it to manual entry. Viably connects to the external systems you already run and keeps a self-updating Task board and CRM: each lead, enquiry, and payment arrives to trigger actionable work, prepared thoughtfully by Viably.
Free plan forever with no credit card, and unlimited seats on every plan.
Working out of Slack already? Add Viably to your workspace.
POST /relay
[email protected], first touch, from the pricing page
- devopsCI failed on [email protected]
- enquiryAsking about seat pricing
Jim owns it, Today, 5pm
- Reply composed
- Sent to Dwight
- Written to his timeline
Most tools stop at the new row. Jim answers Dwight from the contact record itself, and the reply adds an entry to the customer timeline.
Viably
Every person the business has touched, collapsed into one record and attributed back to the source that brought them in.
Your business already produces the data. Viably turns them to tasks and customer journeys.
Contact forms, pricing enquiries, Stripe charges, support email, and your deploys all on a unified ledger that the CRM and task board read from. A ledger of truth nobody writes to manually.
POST hq.viably.app/relayIn-app events, product signups and notifications from external apps.[email protected] → viablyAny incoming email routes to Viably's relay and update the contact record.[email protected]Filed on the conversation that person already has with you.🐛 📋 🏅One emoji on the message, or tag @Via in Slack.Connect a source and the records self-populate and reconcile, which is what elevates the business from a system of records to a system of actions on those records.
Google Analytics says what happens inside your app. Viably says what is happening across the business.
Traditional work tools ask a person to be the bridge, copying a form submission onto a board and stitching notifications together into a story. Viably captures every signal, reconcile them into a unified timeline and steers attention without any manual entry.
- LedgerKept as leadgen, with the page that produced it
- ContactNew record for Dwight Schrute, first touch attributed
- WorkTask for Jim, due today at 5pm
A form submission arrives as four fields of JSON and leaves as an owned follow-up, without anybody opening a CRM to retype it.
A customer record that builds itself out of what already happened.
A CRM goes stale the moment your team stops typing into it, and every team stops typing into it. Viably assembles automatically from your contact forms, the enquiry email, the Stripe receipt, the reply your colleague sent and key in-app events you choose to POST to Viably, so a customer record is a byproduct of the work instead of a chore.
Paid social, leadership series
- Attributed revenue
Every payment traces back to the campaign, the page, or the referral that produced the customer, with lifetime value (LTV) attribution. Supports
utm_fields and customreferred_by_emailfields. - Conversion by source
How many of the people a source brought you went on to buy, so the channel that fills the pipeline and the channel that fills the bank are told apart. Supports referral tracking, UTMs, or custom
referred_by_emailfields . - Responsiveness
Who is waiting on a reply, how long your team usually takes to send one, and which CRM leads to act on next. @Via, your Slack coworker quietly follows up on overdue tasks and outreach work to keep the pipeline moving.
One evidence-backed ledger you can query and export at will.
Viably webhook infrastructure provides developer-friendly tools for reliable webhook ingestion, delivery monitoring, safe retries, manual event retries, robust batching strategies, and queryable analytics. The same events feed the logs, the CRM and the task board, maintaining a single source of truth that updates itself.
Bringing an observability-first philosophy to your business.
Viably's webhook and logging infastructure sets the stage for an event-driven business environment, where leads, enquiries, payments, in-app events, and product deployments are captured and spawn work automatically so your team don't chase for signals in a sea of dashboards. Read the philosophy behind the way we built it.
Teams punching above their weight class, with automation and observability as the force multiplier.
With teams spread across Singapore and Indonesia, we rely on Viably to keep the full team moving forward. Viably's automation-by-default ethos is central to how we work.
Every issue, every task on the kanban, and everything that moves the needle for our team goes through Via. It organizes work in a way that is truly only possible because of all the automation hooks that it packs with it. We cannot imagine having to work without it after the third month.
Viably was built inside three bootstrapped companies that had to stay lean in order to stay profitable, and they are still the workspaces it runs on every day. The way those teams work is written down in the Viably philosophy.
Who uses Viably@Via works alongside your team in Slack
@Via is the AI coworker by Viably, and it lives in your Slack channels to keep work moving. It creates tasks, issues, team events and reminders from a single emoji reaction, and has built-in OCR to file your scanned cards into contact records in the CRM. Via also batches your notifications from external webhooks into Slack.
Everything Via does is written back to the ledger, and update your task boards and CRM accordingly.
Checkout is throwing a 500 on the annual plan switch 😬
- Repo
- viably/on_next
- Assignee
- @oscar
- Priority
- High
- Status
We should fix this by Friday, probably the new checkout middleware.
Linked to issue #218, checkout middleware.
- Assignee
- @oscar
- Due
- Fri (in 2 days)
- Size × Impact
Climbing the #product leaderboard.
Visibility into every board, task, issue, contacts and SEO metrics.
Zero-code automation reaches every board, task, issues, contacts, and employee recognition. Configure what gets captured, watch the ledger fill, work the board, and track business outcomes all from one place.
Viably
Every event that arrived, where it came from, where it went, and whether the delivery survived on the first attempt.
A generous free plan, and $7 a day when you outgrow it.
Built for teams who would rather not spend their week managing the software that manages their work, which is what most work software becomes after the first year. Viably is billed per workspace rather than per seat, so bringing in the rest of the team costs nothing, which is a principle Viably was built on: a team that cannot see the business cannot take ownership of it. The Free plan carries the full feature set, and Viably+ raises the limits.
It happened.The record already knows.
The observability-first work operating system built for automation engineers and growth-minded teams.
Frequently asked questions
Automation the Viably way
Browse all docsContacts and CRM
Business observability
Via, your Slack coworker
Put your customer record on autopilot.
Start free, connect one source, and watch the first events land in minutes.
- Free to start
- The free plan needs no card
- Powers on when you need them