Support

How to get help

We're here to help! You can reach support through any of these channels, with no additional account signup required.

• Email: [email protected], direct email support for any issue or question.
• Discord: Join our community to chat with the team and other users.

Response time

We commit to responding to all support requests within 24 hours. For urgent issues affecting production workspaces, please mark your email subject with [URGENT].

What to include in your request

• Workspace name: which Slack workspace you're using Viably in.
• Which Power: is the issue with @Via AI, Issue Tracking, Medal, Email, Thread Locking, Webhook Relay, or the OCR feature?
• Steps to reproduce: what did you do, and what happened instead?
• Screenshots or error messages: if applicable, helps us understand the issue faster.

Self-service resources

Check out our documentation for guides and examples on each Power:

• @Via AI: Ask questions and summarize threads.
• Issue Tracking: File and track issues from Slack.
• Medal: Recognize teammates with medals.
• Email: Send email from Slack.
• Webhook Relay: Relay webhooks into channels.
• OCR: Extract text from images.
• Thread Locking: Lock threads to prevent replies.