Support
We're here to help. Get in touch with any questions or issues.
How to get help
We're here to help! You can reach support through any of these channels — no additional account signup required.
- Email: [email protected] — Direct email support for any issue or question.
- Discord: Join our community — Chat with the team and other users.
Response time
We commit to responding to all support requests within 24 hours. For urgent issues affecting production workspaces, please mark your email subject with [URGENT].
What to include in your request
- Workspace name— which Slack workspace you're using Viably in.
- Which Power — is the issue with AI Chat, Issue Tracking, Medal, Email, Thread Locking, Webhook Relay, or the OCR feature?
- Steps to reproduce — what did you do, and what happened instead?
- Screenshots or error messages — if applicable, helps us understand the issue faster.
Self-service resources
Check out our documentation for guides and examples on each Power:
- Viably OCR — Image recognition and extraction.
- Issue Tracking — File and track issues directly from Slack.
- Medal Leaderboard — Recognize team contributions.
- Email Forwarding — Send emails from Slack.
- Webhook Relay — Route webhooks to Slack.
- Stripe to Slack — Get Stripe notifications in Slack.
- Thread Locking — Lock threads to prevent replies.