Privacy Policy
Viably is operated by Supertype Pte. Ltd. · Last updated May 2026
What we collect
- Slack workspace data — team ID, channel IDs, user IDs, and message content in channels where Viably is invited.
- Usage data — which Powers are enabled, AI model selections, and feature interaction counts.
- Credentials you provide — optional API keys (e.g. OpenRouter) stored encrypted at rest.
Incidental data
Slack payloads delivered to Viably include data we receive but do not intentionally store or use — such as Slack user IDs in slash command payloads, channel IDs, message timestamps, and system metadata. This data flows through our service to process your request but is not retained beyond what is necessary to complete the operation.
What we don't collect
Private DMs or channels Viably hasn't been invited to. We never read messages beyond what is needed to respond to a direct mention or reaction. Via requires explicit user interaction (e.g. @Via summarize this above, or when user uses a 🐛 reaction to file an issue with Viably, or when its in a thread where it was previously mentioned) before it participates.
How we use it
Solely to operate the Powers you enable: answering AI chat messages, tracking issues, syncing karma, relaying webhooks, and so on. We do not sell or share your data with third parties for advertising.
Third-party processors
Certain Powers send data to third-party services to function. You control which Powers are active.
- OpenRouter / AI providers — message content for AI chat responses.
- GitHub — issue titles and descriptions when GitHub sync is enabled.
- Stripe — webhook payloads you configure for relay.
Data retention
Workspace data is retained as long as your Slack app installation is active. Uninstalling Viably from Slack triggers deletion of your workspace's data within 30 days. You can also request immediate deletion by emailing us.
Security
All data is stored in a hosted PostgreSQL database with encryption at rest and in transit. API keys are encrypted before storage. Access is restricted to Supertype engineering staff.
Your data rights
You have the right to access, transfer, and delete the data Viably holds about your workspace.
- Access: Request what data we hold for your workspace via email.
- Transfer/portability: Request your data in a machine-readable format (JSON).
- Deletion: Uninstalling Viably from Slack triggers automatic deletion within 30 days. For immediate deletion, email us.
- Legal rights: If you are in the EU or California, you may have additional privacy rights under GDPR, CCPA, or similar laws. Contact us to understand your options.
Contact
For questions, data access requests, deletion requests, or GDPR/CCPA privacy rights: [email protected]